Vacancy Description:
Project Engineer (Mitel)
To perform installation and maintenance duties on client site, focusing on the Mitel product portfolio and associated 3rd party LAN data products
Key competencies: KPIs/Performance, Communication, Strategic thinking, Take ownership and initiative
Customer responsiveness, Technical knowledge
Main responsibilities: Working with Sales and Project Management teams to carry out project installations from post sale client meetings through to project completion, completing all required paperwork and design documentation.
Working with Technical Support teams, attending client site or remotely accessing client maintained systems, to support, diagnose and resolve reported issues, including testing and diagnosis of 3rd party services and liaising with 3rd party suppliers.
Attaining and maintaining required qualifications for business accreditation across a multiple product portfolio.
Person criteria: Essential: Current knowledge, including formal accreditation, and a minimum 4 years practical experience of:
" Mitel 3300 ICP platforms
" Mitel 3300 ICP peripheral applications
" Excellent client facing skills and proven experience
" Good knowledge of network service such as ISDN lines
" Good LAN and WAN networking skills and experience
" Competent understanding of IP networking and design
" PC operating system and hardware skills
" Previous experience at installing large multi site voice and data solutions
" Ability to drive in the UK
" Flexible approach
Preferred:
" Mitel SX2000 and associated applications
" Other Avaya Communication systems
" HP AIS or above
" Cisco CCNA or above
" Other LAN hardware qualifications
" Attended formal LAN training course
" MS Office Skills
Salary: £29K to £35K plus car allowance, + Benefits.